|we are proud to present the new home of madcow.com.au
Details for the new domain owner
For your home page to show up it either needs to be named "index.html", "index.htm", “index.aspx”, “index.php” or “index.asp”
setting up your new site
Note: You may wish to bookmark these links before
1. Create your web site
log in to your toolbox!
If you can see this page, you should have already received your welcome email that provides your password. If you would like us to send your email to you again, please click here to submit a support request
|setting up your email
An important aspect of your online presence is your email.
Your hosting package allows you to set up email boxes under your domain name, such as email@example.com and to then collect email from those email boxes using an email program such as outlook express.
It also allows you to view your email in a hotmail-like interface called "web mail" anywhere using an internet browser like the one you’re currently using to view this page.
Step 1 - Set up your email boxes
To set up your email boxes, please log in to your toolbox above. You then click on the “manage my email” button located near the top of the page. You will be guided through the steps to set up an email box.
Step 2 - Set up your email program
To view a tutorial in our knowledge base on setting up your email program, please click here.
Accessing your email
using web mail
To access your web mail directly, go to http://madcow.com.au/webmail
The first screen of web mail should be your web mail login page. To log in, you must enter the email address associted with your email box that you set up ion step 1, along with your email box password.
Can’t access your email?
If you can’t log in to access your email, you may have forgotten your password. Unfortunately if you have forgotten your password, there is no way to retrieve it. It can however be easily reset in your toolbox.
I can receive email fine, but
can’t send at all!
If you’re able to receive email, but can’t send, try checking your email settings. There are a couple of reasons this may be happening...
1. You must be authenticated to send email through your mail server. Try checking the box that says “my outgoing server (SMTP) requires authentication”, using the same username & password that you use to send mail. Click here for the tutorial
2. Your ISP (the people that provide you with access to the internet) are blocking you from sending mail.
To easily resolve this, you will need to make sure that the outgoing port number for your SMTP server is set to “2525” instead of the default “25”.
In most email programs, this is under “Advanced settings”.
If you need us to help you with your email, you will need to call us on 1300 727 334 during business hours. If your email is not working, we can't help you without speaking to you on the phone while you are in front of your computer.
|getting more help
You may wish to take advantage of the information contained in our support area.
This area contains all the information you need to set up email addresses (including auto responders, email forwards, spam and virus scanning settings and email troubleshooting).
It also contains information on locating and using cgi scripts, using FTP to upload your site, as well as general tips and tricks that will help you set up your web site.
:: click here for our support area
|Contacting us by phone
If your package contains phone
support, feel free to call us
on 1300 727 334 between the hours of 8am & 6pm Monday to Friday.
Our support staff can then guide you to the correct support tutorial.